Refund policy
BFN Truck Shop Return & Refund Policy
CUSTOM / MADE-TO-ORDER PRODUCTS
Most products sold by BFN Truck Shop are custom-painted and made to order based on the specific options, colors, and configurations selected by the customer. Because these products are produced specifically for each customer's order, all sales are final and we do not accept returns or exchanges.
ORDER CANCELLATIONS
Orders may be cancelled within 48 hours of the time the order is placed. Approved cancellations are subject to a 4% cancellation fee to cover payment processing and transaction costs.
After the 48-hour cancellation period, orders cannot be cancelled or refunded, as the custom production process may have already begun.
BFN TRUCK SHOP ERRORS
If BFN Truck Shop makes an error with your order, we will correct it. This includes situations such as receiving an incorrect item, incorrect configuration, or an error in the custom finish based on the specifications submitted with your order.
Please contact us promptly after receiving your order so we can review and correct the issue.
SHIPPING DAMAGE
If your order arrives damaged during shipping, please contact BFN Truck Shop promptly and provide photographs of the damaged item, packaging, shipping box, and any other documentation requested by the shipping carrier.
BFN Truck Shop will assist with and facilitate the shipping claim on the customer's behalf. Shipping claims are processed and ultimately determined by the applicable shipping carrier, and BFN Truck Shop cannot control the carrier's investigation, processing time, or final determination. We will, however, assist with the documentation and information necessary to complete the claim process.
CUSTOMER ORDER INFORMATION
Customers are responsible for verifying that all vehicle information, product selections, paint colors, options, and other customization details submitted with their order are correct. BFN Truck Shop is not responsible for incorrect selections or information provided by the customer.
QUESTIONS
For questions regarding an order, cancellation, shipping damage, or a BFN Truck Shop error, please contact us at BFNTruckShop@gmail.com or text (954) 418-2636.