Shipping policy
SHIPPING & PRODUCTION POLICY
Most products sold by BFN Truck Shop are custom painted and made to order specifically for each customer. Please allow up to 30 days for your order to ship unless otherwise stated on the product page. We are often able to complete orders ahead of schedule; however, 30 days should be used as the standard production timeframe.
PRODUCTION TIME VS. SHIPPING TIME
The 30-day timeframe refers to the time required to prepare, paint, finish, inspect, and ship your order. Carrier transit time begins after your order has shipped and is not included in the production timeframe.
TRACKING
Once your order ships, tracking information will be sent to the email address provided with your order. Please allow time for the carrier's tracking system to update after the shipping label is created.
SHIPPING DELAYS
Delivery dates provided by shipping carriers are estimates. Once an order has been transferred to the carrier, delays caused by the carrier, weather, transportation disruptions, or other circumstances outside of BFN Truck Shop's control may affect delivery.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact BFN Truck Shop as soon as possible. We may request photographs of the packaging, shipping label, damaged item, and other documentation required by the shipping carrier.
BFN Truck Shop will facilitate the carrier claim on the customer's behalf and provide the documentation necessary from our end. Carrier claims are processed and determined by the shipping company, and BFN Truck Shop cannot control the carrier's investigation, processing time, or final determination.
Please retain the product and all original packaging materials until the claim has been resolved.
CUSTOM ORDERS
Because most BFN Truck Shop products are custom made to the customer's specifications, orders are subject to our Return & Refund Policy, including our cancellation and return restrictions.
If BFN Truck Shop makes an error in fulfilling or producing your order, we will correct it.